Smart 911

The Southwest Regional Communications Center now offers a free, new service to help you when you call 9-1-1.

Once you've signed up, first responders will be provided important information that will help them address your emergency. This information - including photos, medical issues and current location - can help Police, Fire, and EMS locate and help you.

  • Program supported by existing 9-1-1 fees - free to register
  • Brought to you by Southwest Regional Communications Center
  • 100% private and secure
    Help EMS treat you:

    Tell Smart911 about your family’s medical issues – like heart conditions, allergies and stroke
    history. This way when 9-1-1 receives a call, EMS will arrive with the appropriate equipment.
    For those who have a family member with Alzheimer’s, Autism or who is deaf, this service
    helps as well. Instantly 9-1-1 knows the caller’s condition and location without having to rely
    on verbal communication.

    Help Police protect you:

    Smart911 information can help police in numerous ways. Today when a child goes missing, it
    takes time for police to obtain a photo of the missing child. With Smart911 police will have
    that photo instantly and can begin a wide scale search sooner. Additionally, this service helps
    police locate you if your 9-1-1 call drops for any reason. This allows the police to locate you
    and your family more quickly during emergencies.

    Help the Fire department rescue you:

    With Smart911, call takers can notify firefighters of exactly how many people live in your
    house - including pets - to ensure that everyone is rescued during a fire. Additionally, if you
    live in an apartment building, firefighters will not only know the address, but the floor and
    apartment number as well.

    Your information is 100% private.

    Your family’s profile information is completely private and secure. The details you enter on
    our secure and protected website are only shared with 9-1-1 dispatchers and first responders
    in the field, and only when you or your family members dial 9-1-1.

How Does This Help?
Better informed first responders are better equipped to help you. With Smart911 paramedics are aware of critical medical information like Alzheimer's or allergies. Police have children's photos in case of an Amber Alert and Fire Fighters know household details - ensuring that everyone is rescued during an evacuation - even pets.

How Does It Work?
The software provides citizens with the ability to enter information that they want to make available to 9-1-1 call takers through a secure website at Smart911 then delivers this information automatically with any 9-1-1 call placed within the area to the call taker's work station at the Communications Center.

What Details Are Shared?
You decide. Smart911 allows you to store any critical care and emergency rescue information online in advance of any emergency. Information can include children's photos, medical conditions, home addresses of mobile phone callers, disabilities or other rescue-related information.

How Do I Register?
The registration process is quick and easy... just four simple steps! After completing the steps, you will have a chance to add optional information or edit the information you have provided. You must complete every step or the service will not work until you have added and confirmed a phone number.